Careers

Love trading card games and tabletop gaming? Enjoy meeting people and helping them have a great experience? We’re looking for a friendly, reliable and
enthusiastic person to join the team at Harlequins Games.

Our store brings together trading card games, miniatures, Dungeons & Dragons and board games. Whether someone is buying their first deck, exploring a new hobby or joining us for an event, we want every customer to feel welcome, supported and keen to return.

Harlequins Games have been around for over 10 years serving the community. We’re proud to announce that we’re a real living wage employer. There are tonnes of benefits as well, explained during the interview!

You’ll help with the day-to-day running of a busy games store, combining excellent customer service with practical retail duties. Your responsibilities will include:

• Welcome customers, understanding their interests and helping them choose suitable games, products and accessories.
• Taking the time to explain products and help newcomers feel comfortable.
• Processing sales and payments accurately.
• Replenishing stock, assiting with deliveries and keeping displays organised.
• Keeping the shop and gaming areas clean, tidy and inviting.
• Helping prepare for and support in-store gaming sessions and events.
• Communicating clearly with colleagues, providing thorough handovers and raising issues promptly.
• Following store procedures consistently, including those covering payments, stock, security, events and opening or closing duties.

• Knowledge of at least one trading card game plus some knowledge of board games, D&D or miniatures games such as Warhammer 40,000
• Great social skills and the confidence to speak with customers of different ages, interests and experience levels. 
• A willingness to go the extra mile: noticing when someone needs help, following up on questions and making every visit a positive experience.
• Strong communication skills, reliability and good timekeeping.
• The ability to stay organised and work accurately when several things need attention. 
• A willingness to learn about unfamiliar games and products. 
• The ability to follow established procedures precisely, take direction and ask for clarification when unsure.

There are many moving parts to running our store. Clear communication and consistent adherence to our procedures are essential to keeping things running smoothly.

‎ 

HIGHLY DESIRABLE/NOT
ESSENTIAL

• A full driving licence and access to your own car.
• Previous retail, hospitality or customer-service experience.
• Experience helping with gaming events or tournaments.

This is a part-time position of 8–16 hours per week. You will be offered at least eight hours per week.

Our weekday opening hours are 12:00–23:00, and shifts can finish at 23:30 after closing duties. Event shifts may occasionally start as early as 08:30.

You must be able to reliably attend the shifts you agree to, including the early starts and late finishes described above. Please include your availability and any restrictions when applying.

Send your CV and a short introduction to accounts@harlequinsgames.com, telling us:

• Which trading card games and other tabletop hobbies do you know.
• What would you bring to our customers and team.
• Why we should consider you over other candidates with similar experience.
• Your availability includes early starts and late finishes.
• Whether you hold a driving licence and have access to a car.